At Markov Resonant, we take great pride in the craftsmanship and quality of our products. However, if you are not entirely satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Products that show signs of use, damage, or alteration are not eligible for return unless they are defective.
Return Process
To initiate a return, you must contact us prior to sending the item back. Unauthorized returns may not be accepted.
Once your return request is approved:
- You will receive detailed return instructions
- The product must be shipped back within the specified timeframe
- Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
- Original shipping costs are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery. Please include clear photos of the product and packaging. We will evaluate the issue and offer a replacement or refund where appropriate.